Terms of Use
Welcome to the royal-chef.com website (the "Website"). This Website is the official website of Foster Foods Factory Co., Ltd, provided solely to assist customers in gathering food products information, determining the availability of food-related goods and recipes information, making legitimate order or otherwise transacting business with factory suppliers, and for no other purposes.

The terms "we", "us", "our" and " Royal Chef " refer to Foster Foods Factory Co., Ltd., under license of Foster Group Holding (Australia) private listed company in China.
The term "you" refers to the customer visiting the Website and/or ordering  a product through us on this Website, or through our dealler, sub deallers.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement").

By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website.

Be sure to return to this page periodically to review the most current version of the Agreement.

We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.


As a condition of your use of this Website, you warrant that 

(i) You are at least 18 years of age; 

(ii) You possess the legal authority to create a binding legal obligation; 

(iii) You will use this Website in accordance with this Agreement; 

(iv) You will only use this Website to make legitimate order for you or for another person for whom you are legally authorized to act; 

(v) You will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;

(vi) All information supplied by you on this Website is true, accurate, current and complete, and

(vii) If you have an royal-chefs.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
We retain the right at our sole discretion to deny access to anyone to this Website and the products we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.


The content and information on this Website (including, but not limited to, price and availability of products), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers, deallers and sub deallers.

While you may make limited copies of our products list (and related documents) for products ordered through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.

Additionally, you agree not to:
(i) use this Website or its contents for any commercial purpose;

(ii) make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

(iii) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iv) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

(v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

(vi) deep-link to any portion of this Website (including, without limitation, the purchase path for any products) for any purpose without our express written permission; or

(vii) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.


Additional terms and conditions will apply to your order and purchase of goods plus delivery services that you select. Please read these additional terms and conditions carefully.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of price, products, or delivery services.

You acknowledge that some third-party providers offering certain products and/or delivery services may require you to sign their liability waiver prior to participating in the service and/or activity they offer.

You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your order (s), in your being denied access to the applicable any product or services, in your forfeiting any monies paid for such order(s), and/or in our debiting your account for any costs we incur as a result of such violation.


Foster Foods Factory believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, to understand our practices: Privacy Policy.


We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any product reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions”),
you grant Foster Foods Factory  its subsidiaries and corporate affiliates (collectively, the "Foster Foods Factoryp") and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "Foster Foods Factory Affiliates"), a nonexclusive, perpetual, transferable, irrevocable and fully sub-licensable right to

(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and

(b) use the name that you submit in connection with such Submission.

You acknowledge that the Foster Foods Factory may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a product review that you submit) at our discretion, and that such submissions may be shared with our supplier partners.

You further grant the Foster Foods Factory the right to pursue at law any person or entity that violates your or the Foster Foods Factory  rights in the Submissions by a breach of this Agreement.

You acknowledge and agree that Submissions are non-confidential and non-proprietary.

We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the  Website.

If you do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:

(i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;

(ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods); and

(iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Foster Foods Factory may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

Foster Foods Factory’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the Claims of Copyright Infringement section below.


You acknowledge that the Royal Chef pre-negotiate certain product price with factory suppliers to facilitate the purchase order on your behalf.

The price displayed on the Website is a combination of the pre-negotiated product price for selected products reserved on your behalf by the Foster Foods Factory and the facilitation fee retained by Foster Foods Factory o compensate us for our services.

You authorize the Foster Foods Factory to order products for the total purchase price, which includes the products price displayed on the Website, plus tax recovery charges, and service fees.

You agree that your credit card will be charged by the Foster Foods Factory for the total purchase price. Upon submitting your order request you authorize the Foster Foods Factory to facilitate product orders on your behalf, including making payment arrangements with warehouse and product suppliers.
You acknowledge that Foster Foods Factory does not collect taxes for remittance to applicable taxing authorities.

The tax recovery charges on prepaid product transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, goods tax, excise tax, value added tax, etc) that the Foster Foods Factory pay to the product supplier in connection with your goods purchase.

The product suppliers invoice the Foster Foods Factory for tax amounts. The products suppliers remit applicable taxes to the applicable taxing jurisdictions.

Foster Foods Factory does not act as co-vendor with the supplier with whom we purchase or order our customer's products. Taxability and the appropriate tax rate vary greatly by location.
The actual tax amounts paid by the Foster Foods Factory to the product suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual purchase of product by our customers.

We retain our service fees as compensation in servicing your product order and delivery fee. Our service fees vary based on the amount and type of products order.
You may cancel or change your prepaid product order, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the product order.

If you do not cancel or change your order before the cancellation policy period applicable to the product you ordered, which varies by supplier (usually 24 to 72 hours) prior to your date of delivery), you will be subject to a charge of applicable tax recovery charges and service fees.

In the event you do not receive of the products that you ordered, you must confirm the order changes with Foster Foods Factory no later than the date of the first day of the order to prevent cancellation of your order.

You must make refund requests for no-shows or early checkouts within 60 days after checkout. You agree to pay any cancellation or change fees that you incur.

In limited cases, some factory do not permit changes to or cancellations of order after they are made, as indicated in the rules and restrictions for the products order.

You agree to abide by the terms and conditions imposed with respect to your prepaid products orders.


When the products available, Foster Foods Factory s subsidiary, Hotwire, Inc., may offer additional, discounted purchase options on the Website .

These products, called Foster Foods Factory Unpublished Product Orders, are different from other products offered on the Website in several important ways. The name and exact address of the buyers are not shown until after payment has been made for the orders.

All orders are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the order.

Product type will be determined by the goods based on the number of goods provided at time of ordering.
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